FAQs

What is Dodge Antiques?
Dodge Antiques is a United States–based online and physical retailer that provides antiques products for daily use. The business focuses on functionality, clarity, and reliability in every transaction to make shopping for timepieces a straightforward experience.

Where is Dodge Antiques located?
The registered business address of Dodge Antiques is 702 4th St, Algoma, WI 54201, United States.

What are your business hours?
Dodge Antiques operates from Thursday-Monday: 9 am–4 pm
Tuesday-Wednesday: Closed
Orders can be placed online at any time, but inquiries are handled during these working hours.

How can customers contact Dodge Antiques?
Customers can reach the support team by email at support@dodgestreetantiques.com

Do you ship outside the United States?
No. Dodge Antiques currently ships only within the United States.

What is the shipping cost?
Dodge Antiques applies a free shipping rate on all orders, regardless of destination within the United States.

When are orders processed?
Orders received before 5 PM (GMT-08:00) Pacific Standard Time (Los Angeles) are processed on the same business day. Orders placed after that time are processed the next working day.

How long does it take for orders to ship?
Orders are processed within 1–2 business days. Once shipped, delivery usually takes an additional 3–4 business days, for a total delivery window of 4–6 days.

How can customers track their orders?
A tracking number is provided via email once the order has been shipped. This allows customers to monitor their delivery status directly with the carrier.

Which payment methods are accepted?
We securely process payments through Stripe, a trusted global payment processor. Depending on your location and device, we may accept:

Visa

Mastercard

American Express

Discover

Diners Club

JCB

Union Pay

Can an order be canceled or changed after placement?
Customers can modify or cancel an order only if it has not yet been shipped. Once dispatched, the order cannot be altered. Customers should contact support as soon as possible for such requests.

What if a product arrives damaged or defective? If a watch arrives damaged or defective, customers can request a return or exchange within 30 days of receiving the product. The team will review the case and provide return instructions.

Are returns accepted for non-defective products?
Yes. Dodge Antiques accepts returns for both defective and non-defective items within 30 days of delivery. Returned items must be in their original condition.

Is there a restocking fee?
No. Dodge Antiques does not charge any restocking fee for returned or exchanged items.

Who covers the cost of the return shipping label?
Customers are responsible for the cost of the return shipping label.

How long does a refund take to process?
Refunds are completed within 7 business days after the returned product is received and inspected.

Can customers request an exchange instead of a refund?
Yes. Dodge Antiques allows exchanges for items of equal value within the 30-day return period, subject to availability.

What should be done if the wrong item is received?
If the product received differs from the one ordered, customers should contact Dodge Antiques immediately via email or phone. The team will verify the order and provide a solution.

How is customer data protected?
Dodge Antiques safeguards personal information through secure systems and adheres to its Privacy Policy. Customer information is used only for processing orders and communication.

Is payment information stored or shared?
No. Payment transactions are processed through encrypted, third-party systems. Dodge Antiques never stores or has access to payment card details.

What happens if a package is delayed?
If a package is delayed beyond the estimated timeframe, customers can contact support for assistance. The team will provide updated tracking details and coordinate with the carrier.

What details should be provided when contacting support?
To help the team respond efficiently, customers should include their full name, order number, and a brief summary of their inquiry.

What should customers do if they miss their delivery?
If delivery is missed, the carrier may attempt redelivery or hold the package for pickup. Customers can use the tracking number to contact the carrier and reschedule.

How can customers confirm that a return has been received?
Once the return is received, Dodge Antiques sends an email confirmation and begins the refund or exchange process as per the outlined timeline.

How often are store policies updated?
Policies are reviewed and updated periodically to ensure ongoing compliance with business and consumer regulations.

Can customers contact Dodge Antiques outside of business hours?
Inquiries sent outside business hours are received and recorded. The team reviews and responds to them the next business day.

What if a payment fails during checkout?
If a payment does not process successfully, customers should verify their payment details. If the issue persists, they may contact their bank or Dodge Antiques support team for guidance.

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